Privacy policy

Privacy Policy

In accordance with the provisions of current data protection regulations, in particular Regulation (EU) 2016/679 (GDPR) and applicable national legislation, NAPARBIER S.L. informs users of this website (www.lupuloa.com) about the following aspects related to the processing of their personal data.

1. Data Controller

  • Controller: NAPARBIER S.L.

  • Address: Polígono Talluntxe, Calle B nº 41, 31110 Noain (Navarra), Spain

  • Email: contacto@lupuloa.com

2. Personal Data Processed

NAPARBIER S.L. may process the following personal data:

  • Identification and contact details (name, surname, address, email address, telephone number).

  • Billing and shipping details.

  • Data derived from the commercial relationship and product purchases.

  • Browsing and website usage data.

3. Purpose of Processing

Personal data will be processed for the following purposes:

  • Managing the commercial and contractual relationship with the user.

  • Processing orders, payments, shipments, and returns.

  • Responding to inquiries or requests made through the website.

  • Sending commercial and promotional communications related to our products and services, where there is consent or a legal basis to do so.

  • Improving our products, services, and the user’s browsing experience.

  • Conducting internal analysis and statistics to optimize the business and personalize the user experience.

4. Legal Basis for Processing

The processing of personal data is based on:

  • The performance of a sales contract.

  • Compliance with legal obligations.

  • The user’s consent, where required.

  • The legitimate interest of NAPARBIER S.L. in improving its services and ensuring website security.

5. Obligation to Provide Data

The data requested through website forms are necessary for the proper provision of services. In particular, identity and address details are mandatory to place orders and process payments. Failure to provide such data will prevent the completion of the purchase.

6. Data Retention

Personal data will be retained for as long as there is an active commercial relationship or a mutual interest in maintaining the purpose of processing. Once this purpose no longer applies, the data will be securely deleted using appropriate measures to ensure complete destruction.

7. Disclosure of Data to Third Parties

Personal data may be disclosed to:

  • Public authorities and administrations where legally required.

  • Banks and financial institutions for payment processing.

  • Suppliers and service providers of NAPARBIER S.L. necessary for the proper fulfillment of contractual obligations (logistics, technology, marketing, customer support).

  • E-commerce and technology platforms used to operate the online store.

8. Shopify and Shopify Network Intelligence

This online store is hosted on the Shopify platform. Shopify collects and processes users’ personal data in order to provide and improve the services it offers to NAPARBIER S.L., including advanced functionalities such as Shopify Network Intelligence.

In this context:

  • Information about users’ activity on this store may be shared with Shopify and third-party service providers.

  • Such third parties may be located outside the European Economic Area, with appropriate safeguards applied in accordance with applicable data protection laws.

  • Shopify acts as a data processor and processes personal data in accordance with its own privacy policy.

You can consult Shopify’s Consumer Privacy Policy at the following link:
👉 https://www.shopify.com/legal/privacy/app-users

Shopify also provides users with the option to opt out of certain data processing activities via the following link:
👉 https://privacy.shopify.com

9. User Rights

Users may exercise the following rights at any time:

  • Right of access

  • Right to rectification

  • Right to erasure

  • Right to object

  • Right to restriction of processing

  • Right to data portability

  • Right to withdraw consent

These rights may be exercised by sending a written and signed request to:

  • NAPARBIER S.L., Polígono Talluntxe, Calle B nº 41, 31110 Noain (Navarra), Spain,
    or by email to contacto@lupuloa.com.

10. Data Security

NAPARBIER S.L. undertakes to process personal data confidentiality and to apply the necessary technical and organizational measures to ensure data security and prevent unauthorized access, alteration, loss, or misuse.